PRIVACY POLICY

Privacy Policy: Last updated 2025

This Privacy Policy explains how I at Hilary Kloss collect, use, and protect your personal data. This policy complies with the General Data Protection Regulation (GDPR, EU 2016/679) and relevant professional codes of ethics.

What Personal Information I Collect and How and Why I Collect It:

What Personal Information Do I Collect?

Depending on your interaction with me, I may collect and process:
- Basic contact details: Name, email, phone number
- Administrative information: Appointment records, invoices, correspondence
- Sensitive health information, which I gather with your consent: Psychological history, therapy notes, assessments, treatment plans
- Website data: Technical data such as IP address, browser type, and pages visited

Why Do I Collect Your Personal Information?

I process your personal data to:
- Communicate with you in relation to your enquiry; -Provide psychological services;
- Comply with legal obligations to maintain accurate clinical records;
- With your explicit consent, occasionally share information with relevant professionals involved in your care

Confidentiality

Your privacy is essential. All therapy records and conversations are confidential. Your information is kept securely and accessible only to authorised personnel. Information is kept in accordance with our legal record keeping obligations and then destroyed appropriately. It will not be shared unless:
- You provide explicit consent;
- There is a serious risk of harm to yourself or others;
- There are safeguarding concerns regarding a child or vulnerable adult;
- I am legally required (e.g., court order, criminal investigation).

Data Sharing

I do not sell or use your data for marketing. Your information may be shared only with:
- Secure practice management or videoconferencing platforms such as Zoom which facilitate online therapy;
- Accountants or tax authorities (financial data only);
- Other healthcare professionals, but only with your consent;
- Legal authorities, if required by law or safeguarding duties

Your Rights

You have various rights including the right to be informed; right of access; right to rectification; right to object; right to restriction of processing; right to erasure or to be forgotten; right to data portability; and right not to be subject to automated processing. If you want to access personal information I hold about you, or ask if that the information be corrected, please contact me at info@hilarykloss.com. In some circumstances, you also have a right to object to or ask that I restrict certain processing activities or delete your personal information. If you would like to limit or request deletion of your personal information or exercise any other rights you can do so by contacting me. You can withdraw your consent to my collection or processing of your personal information. You can do so by contacting me at info@hilarykloss.com. If you withdraw your consent to the use of your personal information, you may not have access to my services, and I might not be able to provide you with my services. In some circumstances where I have a legal basis to do so I may continue to process your information after you have withdrawn consent, for example if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect my legitimate interest in keeping my services secure.

Cookies and Website Data:

My website uses cookies to improve functionality and security.

Security

All personal information is treated as confidential. It is stored securely and is accessed by authorized personnel only. My collection is limited to what is necessary, for the purpose for which the personal information is processed, and kept only for as long as is necessary for the purpose for which the personal information was collected. I implement and maintain appropriate technical, security and organisational measures to protect personal information against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

Updates to This Policy

I may update this Privacy Policy from time to time. The latest version will always be available on my website.